Frequently Ask Questions, Answered


What carriers do you use?
USPS First Class Mail

How long does it take to process & ship?
We start processing orders every 24 hours.

Our decks are made to order. So when we get an order, we print it up, box it, and then ship. The printing & packaging process takes 2-3 business days. It can take longer if we have a large queue of orders or during a rush like the holiday season. Shipping normally takes 2-3 business days depending on where you're located. Once shipped you will be provided with tracking info. 

My order has been shipped, why don't I see tracking info?
It can take up to 48 hours for tracking info to show up in the system.

My order is lost in the mail, what do I do?
After your order is shipped from our warehouse, it is out of our hands. We are not responsible for lost packages, missed deliveries or undeliverable addresses. If you have a question concerning tracking or shipping please contact USPS.

My tracking says it was delivered but I did not get it. What do I do?
After your order is shipped from our warehouse, it is out of our hands. We are not responsible for lost packages or missed deliveries. If USPS states your item was delivered but you haven’t received it, normally it’s one of a couple things.

The item was delivered to the wrong address. Check to make sure you provided the correct shipping address at checkout. If you provided the wrong address at checkout, you will have to reorder and give the correct address. 

Another common thing that happens is that USPS scans the item as delivered but it was leaves it on the truck. The mailman usually drops it off the next time they come.

If your shipping address is correct check to see if there is a neighbor that the package may have been delivered to by accident. Check your front office (if you live in an apartment). Check to see if someone else in your residence brought the package in when you were away. If you are still unable to locate your package, please contact your local post office to get more information about the delivery of your package and to open a case. 

What if I entered the wrong shipping address?
If you have provided an incorrect address and your order has not already shipped, we will do our best to update your order with the correct address.

I bought something from you and now I’m confused/disappointed/irate.
Contact us here and let us know what happened. We are cool people so don't be too pissed. It's more than likely an accident or out of our control. So please don't yell or write in caps. We will work our hardest to resolve the situation. 

What if I received the wrong order?
If you received the incorrect item, please let our customer service team know by contacting us. Please add your Name and Order # in an email and a member of our Support Team will get back to you as soon as possible. In the rare case that you received the incorrect item, we will be happy to send you the correct one at no additional cost, along with a return label for the incorrect item.

Orders & Returns

My product came damaged, what do I do?
Our products are packaged to prevent damage. But in the rare case a package is delivered damage, contact us immediately for a replacement. Email us at Include a photo also. We will send you a return shipping label and send you out a new package as soon as possible. 

Can I return or exchange my physical order?
ALL physical sales are final.

Can I return or exchange my digital order?
ALL digital sales are final.

What if my order was returned to sender?
If your package is returned to us for any reason you will be responsible for paying for the package to be sent again.

I put the wrong CVC security code during checkout and it says I need to do enter my info again but I see a pending charge in my account. Did my order go through? Was I charged?

No your order didn't go through. And no, you were not charged.

The pending charge is because you attempted to make a purchase but the security number entered was incorrect. You are seeing an authorization on your card that will disappear within a few business days.

The Game

Who is the game for? Can kids play it?
The game was made specifically for adults. So with that said, we wouldn't recommend playing it with children unless you filter out cards you think may be too mature for them. 

How do I play One Gotta Go?
The 👉rules

Where can I buy One Gotta Go?
Here on our store... 

Can I buy One Gotta Go in my country?
You can buy anywhere we advertise it. So right now, The US. World wide soon. 

When will you be releasing more decks?
We like to take time with the decks & make sure they are something people will enjoy before we release them. So there is no set schedule. We let friends, family, and customers alpha test them.  

Can I sell One Gotta Go in my store?
Contact us and we will see. If you are a dick no. We only work with cool people that are only dicks when the situation calls for it. We will call John on you... Wick if you are confused.

Can I get blank cards to make my own deck?
We are creating a blank deck. You can just contribute a card idea here for free. If we use one of your card ideas, we will hook you up with a discount. 

I've got an idea to make One Gotta Go better.

Contribute a card idea here or reach out to us here.

Based on 757 reviews

Not work $15. Got boring quick.

Never received it. No response from email I submitted. Do not order from this vendor

Fun for about 32.5 minutes.

The Culture Deck
S. Cummings
Great so far

Hosted a family game night and enjoyed about two hours of this game. Great conversations, debates… and more so great memories and inside jokes.

The Combo Box

Fun game!

So Much Fun

I’m so glad I made the purchase. This game is so interactive and fun.

A Real Conversation Starter...

I really like this game! It serves as a great ice-breaker/conversation starter too, especially at those gatherings where people don't really know one another, it helps to break up the awkward energy in the room and it stimulates more conversation and or deeper conversation than what's on the card. I was happy to learn that you have a digital version, which had more updated relevant topics than the physical set I bought some time ago. I love the digital version cause it's right on my phone. Cant wait to see what other digital games you have!

New Experience

Really happy about what these cards can do!!! It brings on conversation, opinions and friendly debate. Good for generational knowledge too!! Really Enjoyed the experience!! Was recommended by my 30 year old daughter😃

The First Deck
Krystle Holliday
family/game night

We had so much fun debating!! I really appreciate the ones you get to freestyle!! great time.

The Culture Deck
Brittany Snipes
I love this Game !

Definitely a fun game to play with family and friends.

So fun!

We love playing this game with our family while waiting for a table at restaurants!

Some of the choices could sow discord

The Combo Box
George Driscoll-Lovejoy
Gift for wife

We attended a holiday party, and another guest brought One Gotta Go to keep the party going. My wife loved it so much and kept commenting how much fun it would be at our parties. Stocking stuffer achieved.

The Combo Box
Holland Boyd

Great game for parties


Cute fun game.


This is good! Keep up the good work.

Super fun

I love this game! I played it with my family and it's bringing out some good conversations.

had the best time @ the family function with this game!

The Culture Deck
William Searcy
Great addition to game night!

Very first time we played, everyone was asking about where to buy! You should definitely add it to your collection!

The First Deck
Luke Holcomb
Love the product!

It’s a great ice breaker and I love to pull out a few cards whenever I’m sitting in my living room with my friends

One Gotta Go Bundle
Stephanie MB
Absolutely love it!

Best company/party game ever!

Fun for family and friends

Enjoyed playing or should I say debating with friends and family. Would recommend.

This was fun

Thank you for creating a safe way to engage with family and friends. The cards provided lots of interesting dialogue during our recent game night!

Ice Breaker

The setting was perfect Lakeside picnic with some folks who had not met one another. So I broke out “One gotta Go” digital edition. Fun, lots of laughs and interesting conversation started reminiscing on the topics, shows and music...many memories affiliated with the game. We went through the whole digital deck (Many skipped not interesting). There needs to be an update pack for the digital maybe priced @3.95 for your digital pack customers!

One Gotta Go Bundle
Hampton Pirate

Made out BBQ Lit AF