Refund policy

We want game night to go great. If something is off with your order, email us at contact@onegottago.com with your name and order number and we will work our hardest to resolve it.

Damaged decks

Our decks are packed to prevent damage, but if yours shows up damaged, contact us right away. Include a photo. We will send you a return shipping label and ship you a new package as soon as possible.

Wrong item

If you received the wrong item, contact us with your name and order number. We will send you the correct item at no extra cost, along with a return label for the wrong one.

Returns on physical decks

You can return a physical deck within 30 days of delivery. To be eligible, it must be unused, in the same condition you received it, and in its original packaging. Proof of purchase is required.

Please email contact@onegottago.com before sending anything back.

You pay the return shipping cost, and shipping costs are not refundable. If you are returning an item over $75, we suggest a trackable shipping service or shipping insurance.

Returns that are opened or used, damaged for reasons that are not our error, or sent back more than 30 days after delivery may only get a partial refund.

Digital deck

The Stay Home Deck: Digital Edition is delivered instantly by email, so all digital sales are final.

Refunds

Once we receive and inspect your return, we will email you to confirm we got it and let you know whether your refund is approved. Approved refunds go back to your original payment method.

If you have not seen your refund yet, check your bank account again, then check with your card company or bank, since refunds can take some time to post. Still nothing? Email contact@onegottago.com.

Exchanges

We replace items that arrive damaged or defective (see above).

Questions

Email contact@onegottago.com or reach us through our contact page.